Newegg used to be the go-to place for gamers and PC enthusiasts to buy PC parts. But, over the past couple of years, Newegg has fallen out of favor. In fact, their stock is down over 99% since IPO. Why you ask?
Well, Newegg has changed over the years. Some of the attributes that made them shine over competitors like Amazon was their custom service for PC parts. Not only was their website tailor-made for PC builders but their customer support was brag-worthy.
But, over the years, Newegg has not only started to slack on customer service, but it appears that Newegg is actively neglecting customer service. From blaming customers for preexisting damage to refusing to accept valid returns, Newegg slowly turned their core audience against them.
And this only blew up in their face when large creators began experiencing the same frustrations and began sharing with their audience. This video explains the various pitfalls of Newegg and how Newegg fell from grace.